Key Features
Collaborative Shared Inbox
Empower your team to provide exceptional customer service at scale.
Unified Team Inbox
A single interface for your entire team to manage incoming WhatsApp messages.
Smart Routing
Automatically assign conversations to the right agent based on department or workload.
Internal Notes
Collaborate with teammates using private notes visible only to your team.
Customer Context
See customer history, tags, and CRM data alongside the chat window.
Quick Replies
Respond faster with pre-saved message templates for common queries.
Agent Analytics
Track response times, resolution rates, and individual agent performance.